Terms & Policies
HealthQuest offers full memberships to anyone 12 years of age and older. Senior and Corporate Discounts are available. Please inquire about these special rates as discounts are not retroactive. HealthQuest is an adult environment and although we do allow minors, all members under the age of 18 must read and sign our “Minor Agreement”. Our member age begins at 12, however some exceptions may be made for children nearing this age and special rules apply.
HealthQuest generates monthly statements at the beginning of each month for the current month’s dues. These bills are due on receipt.
Any request for cancellations must be made in writing and requires a 30 day notice. During the 30 day notice period, member will have access to HealthQuest’s facilities and is responsible for that month’s charges.
There are three types of membership freezes available at HealthQuest. All require written notice presented to the HealthQuest office and must be in whole month increments.
Personal Freeze: Members are allowed to freeze their membership for up to 3 whole calendar months in any 12 month period. There is a $10 per month charge for any freeze. The freeze will take effect upon receipt of written notice.
Medical Freeze: There is no charge for a medical freeze when the request is accompanied by a physician letter. Medical freeze may be up to 30 days retroactive and are held for 6 months from the start date. This date may be extended beyond 6 months with an updated physician letter. Failure to update may result in a reinstatement fee.
Family Member Freeze: Additional family members are allowed to place their account on hold for no fee as long as one family member remains active. Any changes in monthly dues will reflect on the following month’s billing cycle. Family member freeze not activated within one year will become a terminated member and will need to pay a reinstatement fee to reactivate.
Any account that is 120 days delinquent will be sent to a collections agency and all membership privileges will be revoked. Full enrollment fee will be required to restart the membership and delinquent balance must be paid in full.
Club entry may be made with a photo membership card or by fingerprint. Membership cards are not transferable to another person.
The HealthQuest guest fee is $21 per visit. Guests must be 12 years of age to enter the club. Any guests under the age of 18 must have HealthQuest waiver signed by parent or guardian each visit.
All memberships at HealthQuest include full club use. There are no discounted or limited memberships available. All equipment and areas experience normal wear and tear. HealthQuest will make every effort to repair broken equipment as quickly as possible. No discounts or reduction in fees will be given for broken equipment or loss of use in one area of the club.
Club Entry: All members and guests are required to enter and exit through our front doors. Everyone must check-in with the front desk. The swim school door is strictly for Swim School use.
Animals: Certified service dogs accompanied by guests with disabilities are welcome at HealthQuest. All other animals are prohibited on the premises.
Cellular Phones: The use of cellular phones is permitted in all workout areas of HealthQuest provided such use does not interfere with other members enjoyment or use of the facility. Cell phones are permitted in locker rooms in the lounge areas only.
Lost & Found: If you have lost an item while visiting HealthQuest, please contact the front desk. All found items may also be turned in to the front desk. Items will be held for 2 weeks. Unclaimed items will be donated to charity. HealthQuest is not responsible for lost or stolen items. We ask that you do not bring valuables with you to the club.
Smoking: Smoking anywhere on the HealthQuest property is prohibited.
Prohibited Items: HealthQuest members are encouraged to bring energy and enthusiasm to the club. However, there are a few things that we ask you to please leave at home for the safety and comfort of all of our members. Those items include but are not limited to: weapons of any kind, laser pointers, cigarettes and other smoking material, alcoholic beverages, illegal drugs and profane or offensive language.
- Beverages must be kept in a capped “water bottle” type container. Coffee mugs with small hole are prohibited beyond the lobby.
- Towels are provided, please use sparingly and return to the proper bins.
- Unload all plates and return them to the proper storage rack.
- Plates, bars, and dumbbells are not allowed on carpets.
- Do not lean plates against the equipment.
- Allow others to “work-in” if you will be at a station for more than one set.
- Do not wear weight belts on the machines.
- Chalk must be kept in sealed containers.
- Foul language, yelling, or other obnoxious behavior is unacceptable.
- Observe 30 minute time limits on cardio equipment.
- Children under 13 are not allowed on the weight room floor.
Dress Code (see bottom of page for full dress code):
- Shirts or full tank tops required.
- Closed shoes are STRONGLY suggested for all areas where weights are used.
- Walking barefoot around the facility is prohibited. Members take full responsibility for any and all implications from bare,
- improper or dangerous foot wear choices.
- No clothing with rivets, zippers or buttons on the weight room equipment.
- No profane, vulgar or offensive language printed
- No bare abdomen, chests or buttocks.
- No ripped or torn clothing exposing any of the above areas.
- Shower before entering pools, saunas, steam rooms, or spas.
- Dry off completely before leaving wet area of locker rooms.
- No one under 13 in steam rooms or saunas.
- Do not leave valuables in lockers.
- HealthQuest is not responsible for lost or stolen items.
- Please check the room schedules for designated basketball times.
- The room is open first come, first serve during any hours that are not designated for HealthQuest classes or events.
- The room must be cleared 15 minutes prior to any scheduled class.
- Our court is for recreational play only.
- Game rules must be followed.
- Anyone who uses excessive force or takes the game too seriously will have playing rights suspended or terminated at the managers' discretion.
Failure to adhere to any of the above rules and policies could result in immediate termination of your HealthQuest membership.
HealthQuest Facility Dress Code
HealthQuest strives to create an inclusive workout environment where all of our members can feel comfortable and welcome. Members and guests are required to wear exercise clothing that is neat, clean, and reasonably modest. One of our primary goals with this code is to eliminate clothing that might be considered offensive, suggestive, or overly revealing.
Because our members vary widely by age and cultural background, so too do opinions on what is considered modest. Clothing that might be just fine for working out at home or with a group of people you know may be less suitable in an environment with more people and mixed ages and genders. These guidelines are designed to be as liberal as possible while still maintaining an acceptable degree of decorum.
Our dress code was designed so that it can be applied to equally to everyone who used the Club. While we recognize that there are traditionally some slight differences between what men and women wear when they work out, we live in a time where genders are no longer confined to two distinct and easily separated roles. Our policy is gender-neutral so that it can be enforced without bias or discrimination.
Acceptable*: T-shirt, sweatshirt, full tank top, any exercise wear that covers the entire chest and abdomen
Unacceptable: Underwear, mesh or see-thru tops, bra top only, clothing with anything vulgar, offensive, or profane printed on it, any top torn or constructed to expose the bare chest or abdominal area.
Acceptable*: Workout pants, workout shorts of reasonable length**
Unacceptable: Underwear, slacks, pajamas, cut offs, jeans, cargo pants (no belts, buttons, zippers, etc.) any shorts that expose the buttocks, genitals, or underwear.
Acceptable*: Athletic Shoes (closed-toe), 5-Finger Shoes
Unacceptable: All other shoes; such as dress shoes, sandals, & boots
We realize that there may be certain exercises where being barefoot may be beneficial. We also know being shoeless is inherently risky and we strongly discourage doing it here. If you choose to ignore this warning, we ask that you keep your shoeless time to an absolute minimum. You may take your shoes off to perform specific exercises and classes, but it is unacceptable to walk around the facility barefoot.
*HealthQuest shall be the sole arbiter of what it deems acceptable. If you wear something we determine falls outside our accepted guidelines you will be asked to change your clothes or to leave the facility.